Terms of Service

Beta service

datareport.ai is currently offered as an invite-only beta. Features may change, break, or be removed, and the service is provided “as is” during this period. We may contact you about your usage and feedback.

Beta access is free of charge. The billing terms below describe how paid plans work once they are introduced; they take effect for you only when you choose a paid plan. We will give existing beta users notice before any account of theirs becomes chargeable, and no account moves onto a paid plan without an explicit purchase.

Your account

You are responsible for activity under your account and for keeping your credentials secure. You must have the right to connect any third-party data source you authorize, and to share the resulting reports with your clients.

Plans, billing and renewal

Paid plans are subscriptions. You choose a plan and a billing period — monthly or annual — and the fee for that period is charged in advance, in euro. Your subscription renews automatically at the end of each period at the then-current price for your plan, until you cancel it.

Prices are stated excluding VAT and any other applicable taxes. The exact tax is determined by your billing country and, for business customers, your VAT identification number; it is calculated and shown at checkout before you pay.

Each plan includes a stated allowance — the number of client projects, tracked keywords, tracked AI prompts, monitors and crawled pages it covers. We do not bill you automatically for going over an allowance: the service stops you at the limit instead, and you can upgrade or add a pack. That is deliberate, because the checks behind those numbers cost us money per query and a surprise invoice is not an acceptable way to discover it.

Who you pay

Our payments are handled by Paddle.com Market Ltd, which acts as the merchant of record and reseller for every subscription. Paddle takes the payment, issues the invoice, and handles VAT; your payment details are provided to Paddle and are never stored by us. Their checkout buyer terms apply to the purchase alongside these terms. Where the two conflict on a matter of payment, Paddle’s terms govern that payment; these terms govern your use of the service.

Cancelling

You can cancel at any time from the billing page in your account. Cancellation takes effect at the end of the period you have already paid for — you keep full access until then, and you are not charged again. We do not pro-rate or refund the unused remainder of a period that is already running.

After a subscription ends, your data remains available to you on the free allowance. We do not delete your reports or history as a consequence of cancelling. Deletion happens when you ask for it, as described in our Privacy Policy.

Refunds

First payment: if the service is not what you needed, tell us within 14 days of your first payment on a new subscription and we will refund it in full. You do not have to give a reason.

Renewals are not refundable — cancel before a renewal date to avoid the charge. We send no reminder before an annual renewal is due beyond the notice Paddle provides, so please diarise it.

If we break something: where a failure on our side meant you could not meaningfully use a plan you paid for, contact us and we will refund or credit the affected period. This is not limited to the 14-day window.

If you are a consumer rather than a business, your statutory right of withdrawal under EU and Austrian law applies in addition to the above and is not affected by it. Where you ask us to begin providing the service immediately, that right may end once the service has been fully performed within the withdrawal period.

Refund requests go to hello@datareport.ai. Because Paddle is the merchant of record, the refund is issued by Paddle to the original payment method.

Failed payments

If a renewal payment fails, Paddle will retry it over the following days and notify you. If it still cannot be collected, the subscription ends and the account moves to the free allowance — data is retained, and paid features stop. We do not send unpaid invoices to collection.

Price changes

We may change plan prices or allowances. We will tell you at least 30 days before a change takes effect for you, and it will only ever apply from your next renewal — never mid-period, and never retroactively. If you do not want the new price, cancel before that renewal and you will not be charged it.

Acceptable use

Don’t use the service to break the law, infringe others’ rights, attempt to access other organizations’ data, or disrupt the service. We may suspend accounts that do.

Your data

You retain ownership of the data you connect and the reports you generate. Our handling of personal data is described in our Privacy Policy. A Data Processing Agreement is available to customers.

Liability

To the extent permitted by law, we are not liable for indirect or consequential damages, or for decisions made based on report output. The service is provided without warranties during the beta.

Changes & contact

We may update these terms; material changes will be communicated. Questions: hello@datareport.ai.